--- title: How do customers earn points? description: "Points expire & cannot be added after 7 days (167 hours after purchase date & time)  Be sure they enter the ORDER ID or CLOVER ID... Not the payment ID, transaction ID or barcode # Be careful with num" --- [Skip to content](https://help.dashboard.hazlnut.com/knowledge/how-do-customers-earn-points#main-content) English Show submenu for translations ![HZN.png](https://help.dashboard.hazlnut.com/hs-fs/hubfs/HZN.png.webp?width=175&height=50&name=HZN.png.webp) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations Hello, how can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.dashboard.hazlnut.com/knowledge?hsLang=en) 2. [Loyalty (Points & Rewards)](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en) # How do customers earn points? #### Logged in on the app While **logged-in, points are added automatically** for every **pre-paid** purchase made through the app. Customers will not earn any points when selecting a 'Cash' or 'Pay at Store' tender; they would need to scan at the time of pickup, or add their order ID to the app as detailed below...   #### Scan In-Store If they would like to **accumulate points while in the store**: - Ask your customer to log into the app - - At the top of the side-bar menu click on “Loyalty Rewards” - Click on ‘Earn’ to show the QR Code - Scan that QR code on the store’s device at check-out - - The Hazlnut app must be running on your Clover in the background. - Hazlnut "Background Scanning" setting must be enabled from the Hazlnut app on your Clover Device. - Make sure all items are in the cart and customer is finished ordering before scanning. - In Clover "Register" app tap the barcode (scan) icon at the bottom left of the screen before paying for the order. - Should see camera/barcode scanner popup on bottom right of screen.  Now you can customer's phone with QR code visibly showing. - Notification will pop up in the bottom of the POS stating "XXX points earned" - If you don't see a pop up message at all, that means background scanning is not enabled yet. - If the order is already paid, see the next step "Forgot to Scan" #### Forgot to Scan If they weren’t logged in when they placed their order or **forgot to scan** their points in-person: - They can log-in on the app - At the top of the side-bar menu click on “Loyalty Rewards” - On the top right, there is a button that says “Forgot Scan” - This will prompt them to enter their order ID shown at the bottom of the printed receipt and to select the location they ordered from. Points expire & cannot be added after 7 days (167 hours after purchase date & time)  Be sure they enter the ORDER ID or CLOVER ID... Not the payment ID, transaction ID or barcode # Be careful with numbers & letters that look similar (e.g. 0/O; 0/D; 8/B; 1/I)   - [Menu Management](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#main-content) - [Categories](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#categories) - [Items](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#items) - [Modifier Groups & Option Sets](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#modifier-groups-option-sets) - [Modifiers](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#modifiers) - [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#main-content) - [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#location-settings) - [Order Types](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#order-types) - [General Business Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#general-business-settings) - [Advanced Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#advanced-settings) - [POS Assistance](https://help.dashboard.hazlnut.com/knowledge/pos-assistance?hsLang=en#main-content) - [Online Ordering (app by Hazlnut)](https://help.dashboard.hazlnut.com/knowledge/pos-assistance?hsLang=en#online-ordering-app-by-hazlnut) - [Printers & Receipts](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#main-content) - [Printers](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#printers) - [Receipts](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#receipts) - [Loyalty (Points & Rewards)](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#main-content) - [Loyalty](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#loyalty) - [Guests](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#guests) - [User Communications](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#main-content) - [Both](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#both) - [App Only](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#app-only) - [Web (OLO) Only](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#web-olo-only) - [SMS Marketing](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#sms-marketing) - [Hazlnut Kiosks](https://help.dashboard.hazlnut.com/knowledge/hazlnut-kiosks?hsLang=en) - [Troubleshooting](https://help.dashboard.hazlnut.com/knowledge/troubleshooting?hsLang=en) - [Billing](https://help.dashboard.hazlnut.com/knowledge/billing?hsLang=en) - [Branding / Theming](https://help.dashboard.hazlnut.com/knowledge/branding-theming?hsLang=en) - [HazlVoiceLite](https://help.dashboard.hazlnut.com/knowledge/hazlvoicelite?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://help.dashboard.hazlnut.com/hs-fs/hubfs/hazlnut_logo_no_letters_cropped.png?width=55&height=55&name=hazlnut_logo_no_letters_cropped.png "Chill listening crop-3")](https://www.hazlnut.com/) Can't find the answer you're looking for? Reach out to us at support@hazlnut.com ! Copyright © 2026, Hazlnut, LLC.