Logged in on the app
While logged-in, points are added automatically for every pre-paid purchase made through the app. Customers will not earn any points when selecting a 'Cash' or 'Pay at Store' tender; they would need to scan at the time of pickup, or add their order ID to the app as detailed below...
Scan In-Store
If they would like to accumulate points while in the store:
- Ask your customer to log into the app
- At the top of the side-bar menu click on “Loyalty Rewards”
- Click on ‘Earn’
- Scan that QR code on the store’s device at check-out
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- Make sure you scan at the END of the order when their items are all correct and just before they pay
- Notification will pop up in the bottom of the POS stating "XXX points earned"
- If the order is already paid, see the next step "Forgot to Scan"
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Forgot to Scan
If they weren’t logged in when they placed their order or forgot to scan their points in-person:
- They can log-in on the app
- At the top of the side-bar menu click on “Loyalty Rewards”
- On the top right, there is a button that says “Forgot Scan”
- This will prompt them to enter their order ID shown at the bottom of the printed receipt and to select the location they ordered from.
Points expire & cannot be added after 7 days (167 hours after purchase date & time)
Be sure they enter the ORDER ID or CLOVER ID... Not the payment ID, transaction ID or barcode #
Be careful with numbers & letters that look similar (e.g. 0/O; 0/D; 8/B; 1/I)