Logged in on the app
While logged-in, points are added automatically for every pre-paid purchase made through the app. Customers will not earn any points when selecting a 'Cash' or 'Pay at Store' tender; they would need to scan at the time of pickup, or add their order ID to the app as detailed below...
Scan In-Store
If they would like to accumulate points while in the store:
- Ask your customer to log into the app
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- At the top of the side-bar menu click on “Loyalty Rewards”
- Click on ‘Earn’ to show the QR Code
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- Scan that QR code on the store’s device at check-out
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- The Hazlnut app must be running on your Clover in the background.
- Hazlnut "Background Scanning" setting must be enabled from the Hazlnut app on your Clover Device.
- Make sure all items are in the cart and customer is finished ordering before scanning.
- In Clover "Register" app tap the barcode (scan) icon at the bottom left of the screen before paying for the order.
- Should see camera/barcode scanner popup on bottom right of screen. Now you can customer's phone with QR code visibly showing.
- Notification will pop up in the bottom of the POS stating "XXX points earned"
- If you don't see a pop up message at all, that means background scanning is not enabled yet.
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- If the order is already paid, see the next step "Forgot to Scan"
Forgot to Scan
If they weren’t logged in when they placed their order or forgot to scan their points in-person:
- They can log-in on the app
- At the top of the side-bar menu click on “Loyalty Rewards”
- On the top right, there is a button that says “Forgot Scan”
- This will prompt them to enter their order ID shown at the bottom of the printed receipt and to select the location they ordered from.
Points expire & cannot be added after 7 days (167 hours after purchase date & time)
Be sure they enter the ORDER ID or CLOVER ID... Not the payment ID, transaction ID or barcode #
Be careful with numbers & letters that look similar (e.g. 0/O; 0/D; 8/B; 1/I)