Loyalty Stats

Review loyalty transaction details for point redemption and adding points

1. Log into the Hazlnut dashboard
2. On the top right corner of the screen, click on the menu button ≡
3. Click on "Loyalty"
4. Select the "Stats" tab
   1. Allow the page a few minutes to fully load your entire list of registered customers
5. Search the page for your customer's username and/or email address
   1. Mac computers: Command ⌘ + F
   2. Other computers: ctrl + F
6. Click on the check-box next to the customer's username ✓
7. Scroll to the very bottom of the page
8. Click on "Details"

Award Points

If a customer recently left you a great review online, or had a bad experience, you can express your appreciation and apologies by sending them points. These are points you are gifting to your guest without them spending the extra money for them.

1. From this "Loyalty Stats" tab, select the user with the check-box next to the customer's username ✓
2. Scroll to the very bottom of the page
3. Tap on "Award Points"
4. Enter the amount of points you want to gift them with. If you wish, you can include a notification.

Remove Points

If you gave a customer a reward without having them use their points first, or if you issue the guest a refund for their order, you might find yourself in a situation where you want to deduct points from a customer's account

1. From this "Loyalty Stats" tab, select the user with the check-box next to the customer's username ✓
2. Scroll to the very bottom of the page
3. Tap on "Award Points"
4. Enter a minus symbol before the value to subtract that amount of points. If you wish, you can include a notification to explain why you are deducting those points from their account.