--- title: Manually Redeeming Rewards for Customers description: How to view and manually redeem rewards in the Dashboard. --- [Skip to content](https://help.dashboard.hazlnut.com/knowledge/manually-redeeming-rewards-for-customers#main-content) English Show submenu for translations ![HZN.png](https://help.dashboard.hazlnut.com/hs-fs/hubfs/HZN.png.webp?width=175&height=50&name=HZN.png.webp) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations Hello, how can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.dashboard.hazlnut.com/knowledge?hsLang=en) 2. [Loyalty (Points & Rewards)](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en) 3. [Guests](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#guests) # Manually Redeeming Rewards for Customers ## How to view and manually redeem rewards in the Dashboard. If your Clover is not scanning rewards properly or you need to look up a customer's active rewards for any reason, you can find this information in the Hazlnut Dashboard. 1.  Log into the [Hazlnut Dashboard](https://dashboard.hazlnut.com/) 2. On the upper righthand Menu, select Guests.  3. To find the guest, you can filter for their email or user name (Use Refine Results in the upper righthand corder 4.  Select the present icon by their User name. ![Screenshot 2025-07-30 at 9.43.10 AM](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Screenshot%202025-07-30%20at%209.43.10%20AM.png?width=688&height=252&name=Screenshot%202025-07-30%20at%209.43.10%20AM.png) 5. If the user has any active offers, they will show up in the popup window. ![Screenshot 2025-07-30 at 9.48.06 AM](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Screenshot%202025-07-30%20at%209.48.06%20AM.png?width=377&height=461&name=Screenshot%202025-07-30%20at%209.48.06%20AM.png) 6. Select the offer you want to redeem and hit Mark as Redeemed.  A window will open confirming it has been redeemed. ![Screenshot 2025-07-30 at 9.49.34 AM](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Screenshot%202025-07-30%20at%209.49.34%20AM.png?width=688&height=218&name=Screenshot%202025-07-30%20at%209.49.34%20AM.png) 7.  To apply the reward to the customer's order you will need to apply the discount manually in Clover.   \*Please note that expired or used rewards will not be visible. - [Menu Management](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#main-content) - [Categories](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#categories) - [Items](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#items) - [Modifier Groups & Option Sets](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#modifier-groups-option-sets) - [Modifiers](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#modifiers) - [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#main-content) - [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#location-settings) - [Order Types](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#order-types) - [General Business Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#general-business-settings) - [Advanced Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#advanced-settings) - [POS Assistance](https://help.dashboard.hazlnut.com/knowledge/pos-assistance?hsLang=en#main-content) - [Online Ordering (app by Hazlnut)](https://help.dashboard.hazlnut.com/knowledge/pos-assistance?hsLang=en#online-ordering-app-by-hazlnut) - [Printers & Receipts](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#main-content) - [Printers](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#printers) - [Receipts](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#receipts) - [Loyalty (Points & Rewards)](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#main-content) - [Loyalty](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#loyalty) - [Guests](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#guests) - [User Communications](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#main-content) - [Both](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#both) - [App Only](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#app-only) - [Web (OLO) Only](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#web-olo-only) - [SMS Marketing](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#sms-marketing) - [Hazlnut Kiosks](https://help.dashboard.hazlnut.com/knowledge/hazlnut-kiosks?hsLang=en) - [Troubleshooting](https://help.dashboard.hazlnut.com/knowledge/troubleshooting?hsLang=en) - [Billing](https://help.dashboard.hazlnut.com/knowledge/billing?hsLang=en) - [Branding / Theming](https://help.dashboard.hazlnut.com/knowledge/branding-theming?hsLang=en) - [HazlVoiceLite](https://help.dashboard.hazlnut.com/knowledge/hazlvoicelite?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://help.dashboard.hazlnut.com/hs-fs/hubfs/hazlnut_logo_no_letters_cropped.png?width=55&height=55&name=hazlnut_logo_no_letters_cropped.png "Chill listening crop-3")](https://www.hazlnut.com/) Can't find the answer you're looking for? 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