If the Item or Modifier name printed on the ticket/receipt is different than what the customer says they ordered on Hazlnut, this means the 'PoS name' or 'alt name' has been changed on your PoS device or dashboard without changing the 'Displayed Name' on the Hazlnut dashboard as well.
We recommend inventory is never renamed as this only creates more re-work in the long run and can lead to unhappy customers as order accuracy declines.
Notice the examples below... The customer has a dairy allergy and only ordered items they knew would be dairy-free. They ordered Chips & Guacamole, but the PoS name is 'Chips & Queso'. All the customer-facing displays are confirming that the customer did in fact order the guacamole, not the queso. But the restaurant is certain the customer ordered queso.
Technically, both are correct. But the names need to be adjusted so they match up.
For order accuracy, always make sure that anything re-named on your PoS is synched to Hazlnut and immediately renamed to match it.
Order Summary (on the app)
Emailed Receipt (order confirmation)
Customer/Payment Receipt & Kitchen/Order Ticket
