Push Notifications

How to create & send notifications.

Recommended: read our article on segmentation first to make sure you're sending the notification to the right group of people.

Create a Notification 

  1. Click 'Create Notification'
  2. Enter a short message 
    1. It is recommended to stay below 240 characters. The message preview will begin cutting off at around 178 characters but can be extended to 'see more' up to 240 characters
    2. Make sure your message doesn't have any emojis 
  3. Click 'Create'

Send a Notification 

  1. Send to all guests:
    1. Go to the Guests tab
    2. Click to change the 'Results per page' to 'ALL'
    3. Scroll to the bottom of the page
    4. Click 'Check all'
    5. Click the 'Notify' bell icon 
    6. Select the notification
    7. Click 'Notify' 
  2. Send to entire segment:
    1. From the notifications tab, click the 'Notify' bell icon 
    2. Click '-Select Segment-'
    3. Choose the segment this notification is meant for
    4. Click 'Send'
  3. Send to specific guest(s):
    1. Go to the Guests tab
    2. Checkmark ✓next to one or more current users, or you can refine the results to search a specific username or email address.
    3. Scroll to the bottom of the page
    4. Click the 'Notify' bell icon 
    5. Select the notification
    6. Click 'Notify' 


Please review the message being entered and check for special characters:

  • Only use numbers, spaces and letters here
    • ABC 123 
  • Special characters are not accepted:
    • including - dash -, ¿ question marks ?, & ampersand &, and the @ At Sign @
    • Currency, math, punctuation, symbols, pictographs and emojis
    • `~!@#$%^&*()_+-=<>?:"{}|,./;'[]\`¡™£¢∞§¶•ªº–≠≤≥÷…æ“‘«®∫µß∑☻ ♡ ✓ 
  • Check for accents and tilde marks on your text, maybe removing it will resolve this:
    • é, ñ, ü, î, ø, å

Please keep in mind, notifications are subject to a 15 minute cool-down period to avoid accidentally sending multiple to a user. So it would be one notification per user, per 15 minutes.