'Open' orders

Why does this happen?

An order is marked as 'open' in the system meaning the order payment was not finalized.

This could be because their payment was declined, the network connection was poor and transaction couldn't be fulfilled, or the customer exited the page while the order was processing and "cut off" the payment process.

While a transaction is trying to get fulfilled, the Clover will open a temporary ticket marked as 'OPEN' and the order will not print until payment is made. If an order is not processed & payment is not made, the ticket will not print out automatically. If the order is processed, and a successful payment is made, the order will auto-print.

If your location accepts 'Cash' as a form of payment

The order will be marked 'Open' and it will automatically print out. Your team will need to manually 'close out' the order before the end of your business day.

What can I do?

Ignore open orders that don't auto-print.

Check your PoS orders list and see if a payment is attached to this 'open' order. If not payment is attached, the order was not paid for.

Open orders will not be printed automatically at the store unless a form of payment is attached (like cash orders which are technically open until payment is accepted in-person).

If your staff decides to manually print orders, please make sure they first verify the order is labelled 'CLOSED' or 'PAID'.