Device & Printer Setup

Understanding all the elements of the Hazlnut Dashboard - Printer Setup page

How to edit your device, printer & receipt settings

First, make sure you're looking at and editing the correct location.

Select location

If you have multiple locations, this is how you can toggle between each location without needing to return to the Location Settings page. Before changing any printer settings, make sure you're editing the correct location.

Name & bell icon

If your Clover device has a name, it will appear here

Tap on the bell icon to ping your device and check if there is an active & strong connection

Ping successful - You're good to go!

Ping unsuccessful - Ping all devices until you find a successful connection; set up a different device at your top priority to avoid print failures & missed orders

Model Type

Clover_C500 is a station (2018)

Clover_C300 is a mini

Clover_C400 is a flex

Clover_C100 is an older station (2013)

Clover_GO is an mobile phone Go model

Priority

Re-order your devices to indicate which device we should print from first, all others will be used as backup (if applicable). 

Printers

This tells you how many printers are linked to this device. If you only have 1 device printer, it will likely show up as 2 on our end (1 order/kitchen ticket, 1 receipt/customer copy)

Edit Printers

Order

This number indicates how many order printers are connected to this device.

Tap on this button to see all the Order/Kitchen printers attached to this device, their names (if any), and set up the number of required copies you want to print to each printer.

You can also drag-and-drop these to rearrange the priority of printer importance in case there is a network failure (not necessary, but it's good to have a fail-safe). 

Receipt

This number indicates how many order printers are connected to this device.

Tap on this button to see all the Receipt/Payment printers attached to this device, their names (if any), and set up the number of required copies you want to print to each printer. You can also drag-and-drop these to rearrange the priority of printer importance in case there is a network failure (not necessary, but it's good to have a fail-safe). 

Typically, the payment printer is set to only print 1. It's optional to setup 2 or more required copies (1 for the customer, 1 for your records). 

Required Copies

Use this to tell Hazlnut how many copies you want to print out. If you're set to use labels, only the first priority printer needs to have 1 reqdCopies setup. All other label printers will follow suit. 

 

Test Print

Click this button to run a test and confirm everything is working properly WITHOUT needing to pay for an order. The printer receipt will say it is a test.

If you are firing orders (i.e. Using Labels), it will only print the customer receipt. 

Respect my labels

Turn this toggle on to have Hazlnut fire orders to different printers based on the labels setup on Clover. Only ONE order/kitchen printer needs to be set to print 1 or more required copies, all other printers connected to this device will follow suit.