Problems with Kiosk Accepting Payment

To troubleshoot your kiosk card reader, please take these steps:

Install the "MagTek Test" app on the kiosk iPad. It may already be installed for you.
With the iPad connected to the card reader, open the MagTek Test app.
At the bottom of the MagTek Test app, please select "Lightning EMV"
Next, click the yellow "Options", scroll down to "CARD TYPE" and make sure "MSR", "Contact" and "Contactless" are all checked. Return to the main page.
Then, press the "Connect" button. This will run some diagnostics, please take a screenshot or photo of the results and email to support@hazlnut.com.
Final step, press the blue "Start" button. (If this is not responsive, press the "Connect" button again.). Enter any amount. Next, use a chip card by inserting into the reader. This will run diagnostics again. Please take a screenshot or photo and email to support@hazlnut.com. It may be necessary to repeat this by (1) swiping a card, or (2) tapping a card, if you are having issues with those payment types.

This process is to assess whether your card reader is working, either due to the card reader or the ribbon cable.

Is the Kiosk Card Reader working properly?