If your customers are seeing this, it is for one of 2 reasons:
- One of your items is free, and the priced modifier to select the size/style is not required.
- They are trying to use a reward for a free item, but they're checking out with ONLY the free item in their cart.
Review all $0.00 items on Hazlnut
Make sure they have a required modifier group with priced mods to add a price:
Visit this FAQ to learn how to add a modifier group to your item, or to change the existing mod group requirements.
Rewards
- When creating a reward, you can add a description like "Free __ with a valid purchase". This will help nudge customers to add another item to their cart & avoid this error message before they get to the Summary & Pay screen.
- Add a "minimum order amount" when creating your reward. This is optional, but if you make the minimum amount $1 it will still allow guests to add something small/cheap to their order (like a drink or side).
Allow Zero Dollar Orders
Enabling this setting allows users to checkout with a $0 total. You will need to manually close these orders on your system.
- Log into the Hazlnut dashboard
- Click on 'Settings'
- Go to the 'Advanced' settings
- On the top left corner, make sure you are editing the correct location
- Tap to expand the 'Payments' section
- Turn on the toggle for "Allow Zero Dollar Orders?"
- Remember to save your changes!
