Recommended: read our article on segmentation first to make sure you're sending the notification to the right group of people.
Create a Notification
- Click 'Create Notification'
- Enter a short message
- It is recommended to stay below 240 characters. The message preview will begin cutting off at around 178 characters but can be extended to 'see more' up to 240 characters
- Click 'Create'
Send a Notification
- Send to all guests:
- Go to the Guests tab
- Click to change the 'Results per page' to 'ALL'
- Scroll to the bottom of the page
- Click 'Check all'
- Click the 'Notify' bell icon
- Select the notification
- Click 'Notify'
- Send to entire segment:
- From the notifications tab, click the 'Notify' bell icon
- Click '-Select Segment-'
- Choose the segment this notification is meant for
- Click 'Send'
- Send to specific guest(s):
- Go to the Guests tab
- Checkmark ✓next to one or more current users, or you can refine the results to search a specific username or email address.
- Scroll to the bottom of the page
- Click the 'Notify' bell icon
- Select the notification
- Click 'Notify'
Troubleshooting...
Please review the message being entered and check for special characters:
- Only use numbers, spaces and letters here
- ABC 123
- Special characters are not accepted:
- including - dash -, ¿ question marks ?, & ampersand &, and the @ At Sign @
- Currency, math, punctuation, symbols, pictographs and emojis
- `~!@#$%^&*()_+-=<>?:"{}|,./;'[]\`¡™£¢∞§¶•ªº–≠≤≥÷…æ“‘«®∫µß∑☻ ♡ ✓
- Check for accents and tilde marks on your text, maybe removing it will resolve this:
- é, ñ, ü, î, ø, å
Please keep in mind, notifications are subject to a 15 minute cool-down period to avoid accidentally sending multiple to a user. So it would be one notification per user, per 15 minutes.