--- title: Quoted Delivery Time description: The emailed receipt will show the customer the longest estimated amount of time the order will take to arrive, this could be approximately 30 minutes, approximately 60 minutes or higher depending on a --- [Skip to content](https://help.dashboard.hazlnut.com/knowledge/delivery-time#main-content) English Show submenu for translations ![HZN.png](https://help.dashboard.hazlnut.com/hs-fs/hubfs/HZN.png.webp?width=175&height=50&name=HZN.png.webp) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations Hello, how can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.dashboard.hazlnut.com/knowledge?hsLang=en) 2. [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en) 3. [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#location-settings) # Quoted Delivery Time - [**Prep Time**](https://help.dashboard.hazlnut.com/knowledge/prep-time?hsLang=en) is your average preparation & cooking time from when the kitchen receives the order until it is put together, packaged/bagged, and ready to leave the door (e.g. 15 minutes) - **[Delivery](https://help.dashboard.hazlnut.com/knowledge/delivery?hsLang=en) Time** is your driving time (e.g. 5 miles away would take about 10-15 minutes) - Delivery Time (in minutes) indicates on-average how long it takes your driver(s) to arrive at a location in this zone. This will be **added** to your prep time when quoted to the customer to give an accurate ETA based on how long it takes to prepare the order + deliver it.   --- ### Time Selector Appearance  When customers select delivery and enters their address, they are shown a range of the soonest possible ETA - the latest possible ETA depending on: Prep Time + Delivery Zone Time + Dollar Lockout (if the order is greater than $50) + Dynamic Prep Time (if you’re *exceptionally* busier than usual) + Additional Item Level Prep Time (if you have any) #### ASAP Delivery (APP) ![IMG_3513](https://help.dashboard.hazlnut.com/hs-fs/hubfs/IMG_3513.png?width=300&name=IMG_3513.png) #### ASAP Delivery (WEB) ![Screen Shot 2022-01-19 at 9.24.44 AM](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Screen%20Shot%202022-01-19%20at%209.24.44%20AM.png?width=500&name=Screen%20Shot%202022-01-19%20at%209.24.44%20AM.png) #### Future Delivery (APP) If the customer selects a future time (not ASAP delivery), they will be quoted the exact time range they chose: ![IMG_3515](https://help.dashboard.hazlnut.com/hs-fs/hubfs/IMG_3515.png?width=300&name=IMG_3515.png) #### Future Delivery (WEB) ![Screen Shot 2022-01-19 at 9.25.05 AM](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Screen%20Shot%202022-01-19%20at%209.25.05%20AM.png?width=500&name=Screen%20Shot%202022-01-19%20at%209.25.05%20AM.png) --- ### Email Confirmation Receipt #### ASAP Delivery The emailed receipt will show the customer the longest estimated amount of time the order will take to arrive, this could be approximately 30 minutes, approximately 60 minutes or higher depending on all the different [times:](https://help.dashboard.hazlnut.com/knowledge/prep-time?hsLang=en) ![ASAP Delivery](https://help.dashboard.hazlnut.com/hs-fs/hubfs/IMG_1027.jpg?width=400&name=IMG_1027.jpg) #### Future Delivery Future delivery orders will give them a time stamp of the mid-point of the time range they selected. This is an estimation of how long it would take on average to be delivered to them, considering the range they chose. ![Future Delivery](https://help.dashboard.hazlnut.com/hs-fs/hubfs/IMG_1028.jpg?width=400&name=IMG_1028.jpg) --- ### Printed Receipts Kitchen/Order copy & Customer/Payment copy #### ASAP Delivery Will print the mid-point of their quoted range. **All** ASAP orders should be prepared ASAP (as soon as possible!) - **not** based on the time on the ticket.  ![HZN Receipts_ASAP](https://help.dashboard.hazlnut.com/hs-fs/hubfs/HZN%20Receipts_ASAP.png?width=550&name=HZN%20Receipts_ASAP.png) #### Future Delivery Will also print the mid-point of the time range they selected just as their emailed receipt does. This is an estimation of how long it would take on average to be delivered to them, considering the range they chose. ![HZN Receipts_Future](https://help.dashboard.hazlnut.com/hs-fs/hubfs/HZN%20Receipts_Future.png?width=550&name=HZN%20Receipts_Future.png)   - [Menu Management](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#main-content) - [Categories](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#categories) - [Items](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#items) - [Modifier Groups & Option Sets](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#modifier-groups-option-sets) - [Modifiers](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#modifiers) - [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#main-content) - [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#location-settings) - [Order Types](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#order-types) - [General Business Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#general-business-settings) - [Advanced Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#advanced-settings) - [POS Assistance](https://help.dashboard.hazlnut.com/knowledge/pos-assistance?hsLang=en#main-content) - [Online Ordering (app by Hazlnut)](https://help.dashboard.hazlnut.com/knowledge/pos-assistance?hsLang=en#online-ordering-app-by-hazlnut) - [Printers & Receipts](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#main-content) - [Printers](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#printers) - [Receipts](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#receipts) - [Loyalty (Points & Rewards)](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#main-content) - [Loyalty](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#loyalty) - [Guests](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#guests) - [User Communications](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#main-content) - [Both](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#both) - [App Only](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#app-only) - [Web (OLO) Only](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#web-olo-only) - [SMS Marketing](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#sms-marketing) - [Hazlnut Kiosks](https://help.dashboard.hazlnut.com/knowledge/hazlnut-kiosks?hsLang=en) - [Troubleshooting](https://help.dashboard.hazlnut.com/knowledge/troubleshooting?hsLang=en) - [Billing](https://help.dashboard.hazlnut.com/knowledge/billing?hsLang=en) - [Branding / Theming](https://help.dashboard.hazlnut.com/knowledge/branding-theming?hsLang=en) - [HazlVoiceLite](https://help.dashboard.hazlnut.com/knowledge/hazlvoicelite?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://help.dashboard.hazlnut.com/hs-fs/hubfs/hazlnut_logo_no_letters_cropped.png?width=55&height=55&name=hazlnut_logo_no_letters_cropped.png "Chill listening crop-3")](https://www.hazlnut.com/) Can't find the answer you're looking for? 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