--- title: Why are my items not showing online? description: FAQ --- [Skip to content](https://help.dashboard.hazlnut.com/knowledge/not-showing-online#main-content) - [English](https://help.dashboard.hazlnut.com/knowledge/not-showing-online) - [Español](https://help.dashboard.hazlnut.com/es/knowledge/por-qué-mis-artículos-no-se-muestran-en-línea) English Show submenu for translations ![HZN.png](https://help.dashboard.hazlnut.com/hs-fs/hubfs/HZN.png.webp?width=175&height=50&name=HZN.png.webp) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://help.dashboard.hazlnut.com/knowledge/not-showing-online) - [Español](https://help.dashboard.hazlnut.com/es/knowledge/por-qué-mis-artículos-no-se-muestran-en-línea) English Show submenu for translations Hello, how can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.dashboard.hazlnut.com/knowledge?hsLang=en) 2. [Menu Management](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en) # Why are my items not showing online? #### Make sure your item display is on: 1. Log into the [Hazlnut dashboard](https://dashboard.hazlnut.com/) 2. Click ‘Menu’ 3. Click ‘Sync POS Menu’ - Wait for the successful-sync notification to appear 4. Go to the items tab 5. Search for the items you would like to show - To the right of the item, check if the toggle is grey (OFF) or blue (ON) - Change the '[Show Online](https://help.dashboard.hazlnut.com/knowledge/how-do-i-show-hide-my-items?hsLang=en)' setting to ‘ON’ - Here you can also make any [other changes](https://help.dashboard.hazlnut.com/knowledge/how-can-i-edit-my-items?hsLang=en) you need like adding a modifier group or setting requirements/limits to add-on option sets 6. Click ‘Save’ ### **![item_display_Name](https://help.dashboard.hazlnut.com/hs-fs/hubfs/item_display_Name.png?width=687&name=item_display_Name.png)** --- #### Make sure your category display is on: 1. Log into the [Hazlnut dashboard](https://dashboard.hazlnut.com/) 2. Click ‘Menu’ 3. Click ‘Modify’ next to the category you would like to show - Change the 'Show Online' setting to ‘ON’ - Here you can also make any [other change](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#categories)s you need like adding a description or changing [item display order](https://help.dashboard.hazlnut.com/knowledge/item-display-order?hsLang=en) 4. Click ‘Save’ ![Screen Shot 2020-11-17 at 1.44.23 PM-1](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Screen%20Shot%202020-11-17%20at%201.44.23%20PM-1.png?width=687&name=Screen%20Shot%202020-11-17%20at%201.44.23%20PM-1.png) --- #### Make sure the category doesn't have special availability  1. From the Menu Management page 2. Click ‘Modify’ next to the category you would like to show 3. Check the 'availability' is correct (everyday is default) 1. Check that the Start Time and End Time are correct.  1. Make sure it is in 24-Hour time (AKA Military time) 1. 8:00 is 8 AM... 12:00 is noon... 13:00 is 1 PM... 22:00 is 10 PM 2. Make sure start time is before ending time (e.g starting at 5:00 and ending at 3:00 will not work... It must be starting at 5:00 and ending at 15:00) 3. *If you would like to clear the Start and End times, please set the starting time to your store opening time, and set the end time to your store closing time.* **Changing it to 00:00 won't clear the starting & ending time** 2. To learn more about start & end time, please read [**this**](https://help.dashboard.hazlnut.com/knowledge/start-end-times?hsLang=en) article. 4. Click 'Save' ![Screen Shot 2020-11-17 at 2.20.46 PM](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Screen%20Shot%202020-11-17%20at%202.20.46%20PM.png?width=688&name=Screen%20Shot%202020-11-17%20at%202.20.46%20PM.png) --- #### [Check the item display order](https://help.dashboard.hazlnut.com/knowledge/item-display-order?hsLang=en) 1. Log into the [Hazlnut dashboard](https://dashboard.hazlnut.com/) 2. Click ‘Menu’ 3. Click ‘Modify’ next to the category your item is in 4. Scroll to the very bottom and drag-and-drop the items into the order you'd like the items to display in - Here you can also make any [other change](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#categories)s you need like adding a description or changing category display name 5. Click ‘Save’ ![Screen Shot 2021-04-08 at 9.33.45 AM](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Screen%20Shot%202021-04-08%20at%209.33.45%20AM.png?width=500&name=Screen%20Shot%202021-04-08%20at%209.33.45%20AM.png) --- #### Make sure the item is correctly tracking inventory 1. From the Menu Management page 2. Go to the items tab 3. Search for the item - To the right of the item name, check that it is [in-stock](https://help.dashboard.hazlnut.com/knowledge/in-stock/sold-out?hsLang=en) (toggle is in the blue position) - If [inventory tracking](https://help.dashboard.hazlnut.com/knowledge/can-i-track-inventory?hsLang=en) is enabled, make sure the stock quantity on your PoS is correct 4. Click 'Save' ![Tracking Inventory-1](https://help.dashboard.hazlnut.com/hs-fs/hubfs/Tracking%20Inventory-1.png?width=688&name=Tracking%20Inventory-1.png) --- #### Clear your cache, or quit the app to refresh the menu [FAQ](https://help.dashboard.hazlnut.com/knowledge/cache?hsLang=en) --- #### **[Setup the item with Price-Level buttons ](https://help.dashboard.hazlnut.com/knowledge/price-level-buttons?hsLang=en)** **![PLButton](https://help.dashboard.hazlnut.com/hs-fs/hubfs/PLButton.png?width=407&name=PLButton.png)** - [Menu Management](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#main-content) - [Categories](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#categories) - [Items](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#items) - [Modifier Groups & Option Sets](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#modifier-groups-option-sets) - [Modifiers](https://help.dashboard.hazlnut.com/knowledge/menu-management?hsLang=en#modifiers) - [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#main-content) - [Location Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#location-settings) - [Order Types](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#order-types) - [General Business Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#general-business-settings) - [Advanced Settings](https://help.dashboard.hazlnut.com/knowledge/location-settings?hsLang=en#advanced-settings) - [POS Assistance](https://help.dashboard.hazlnut.com/knowledge/pos-assistance?hsLang=en#main-content) - [Online Ordering (app by Hazlnut)](https://help.dashboard.hazlnut.com/knowledge/pos-assistance?hsLang=en#online-ordering-app-by-hazlnut) - [Printers & Receipts](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#main-content) - [Printers](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#printers) - [Receipts](https://help.dashboard.hazlnut.com/knowledge/printers-receipts?hsLang=en#receipts) - [Loyalty (Points & Rewards)](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#main-content) - [Loyalty](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#loyalty) - [Guests](https://help.dashboard.hazlnut.com/knowledge/loyalty-points-rewards?hsLang=en#guests) - [User Communications](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#main-content) - [Both](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#both) - [App Only](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#app-only) - [Web (OLO) Only](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#web-olo-only) - [SMS Marketing](https://help.dashboard.hazlnut.com/knowledge/user-communications?hsLang=en#sms-marketing) - [Hazlnut Kiosks](https://help.dashboard.hazlnut.com/knowledge/hazlnut-kiosks?hsLang=en) - [Troubleshooting](https://help.dashboard.hazlnut.com/knowledge/troubleshooting?hsLang=en) - [Billing](https://help.dashboard.hazlnut.com/knowledge/billing?hsLang=en) - [Branding / Theming](https://help.dashboard.hazlnut.com/knowledge/branding-theming?hsLang=en) - [HazlVoiceLite](https://help.dashboard.hazlnut.com/knowledge/hazlvoicelite?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://help.dashboard.hazlnut.com/hs-fs/hubfs/hazlnut_logo_no_letters_cropped.png?width=55&height=55&name=hazlnut_logo_no_letters_cropped.png "Chill listening crop-3")](https://www.hazlnut.com/) Can't find the answer you're looking for? 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